When is your product not covered by standard warranty?

Manufacture warranty covers and offers service only to technical hardware issues during the service coverage and warranty period, and under normal use conditions. It does not apply to any software issue or customer induced damages (CID) and/or circumstances such as but not limited to the following:

• The product has been tampered with, repaired or modified by non-authorized personnel;
• The serial number on the product, components or accessories has been altered, defaced or removed;
• The warranty seals have been broken or altered;
• Damage to the product caused by fire, accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, use under abnormal conditions, obsolescence, rust, change in color, texture or finish, wear and tear, gradual deterioration;
• Fraud, theft, unexplained disappearance or willful act;
• Damage (accidental or other) to the system that is cosmetic, meaning damage that does not impact the operation and functioning of the product;
• Damage to the product caused by improper installation or improper connection to a peripheral device such as printer, optical drive, network card, or USB device;
• Damage to the product caused by an external electrical fault, including incorrect power supply or any accident;
• Damage to the product resulting from use outside of the operation or storage parameters or environment detailed in the manufactures product User’s Manual;
• Damage to or loss of any program, data or removable storage media, or if there are costs involved in recovering any program or data;
• Damage to the product caused by third party software or viruses; or any
• There is software loss or data loss that may occur during repair or replacement
• The product has been damaged due to improper packaging by the Customer;
• Damage to the product due to liquid or moisture/humidity.